Support
Contact us
Support in German, French, Italian and English. We usually reply within one working day.
Encrypted contact form
For account and billing questions. The form itself is end-to-end encrypted.
Response time & languages
We usually reply within one working day, in the language you write in.
- Deutsch
- Français
- Italiano
- English
Specific requests
- Read the guide
Lost your Vault key?
We can't recover it — nobody can. Your recovery code gets you back in.
- Send a report
Report a security issue
Email us with the subject “SECURITY”. Security reports are handled first.
- Suggest a feature
Suggest a feature
Missing something? Tell us through the feature suggestion form.
Before you write
What to include
- The email address of your Schweizerform account
- Your plan (Free, Pro or Business)
- The link to the form concerned, if any
- What you expected, and what happened instead
Please don't include your respondents' personal data — describe the case instead.
What we will never ask you for
- Your sign-in codes
- Your password
- Your Vault key
- Your recovery code
If a message asks for any of these, it isn't from us. Forward it to support@schweizerform.ch.
Popular Help Center articles
Step-by-step guides in four languages.
- I can't sign inCode not arriving, link already used, locked out? Work through these steps — including the difference between account and vault.
- Upgrading, downgrading and cancellingSwitch plans in minutes — and know exactly what happens to your forms and data (short version: nothing bad).
- "This form is not accepting responses"Every reason a live form can pause — and the one-line fix for each.
FAQ
Questions about support
Still have a question?
Email us, or find step-by-step answers in the Help Center.