How fast do you reply?

Usually within one working day, often faster. We're a small Swiss team, not a call center — you trade a hotline for answers from people who actually know the product.

Do you offer phone support?

Not at the moment — e-mail and the contact form are the reliable ways to reach us. It keeps support thorough and keeps prices where they are. If a case truly needs a call, we'll offer one.

Can you recover my Vault key?

No — and that's deliberate: we never have it, which is exactly why nobody can read your data. Use your recovery code to restore access yourself. If both are gone, your data waits safely in the Lost area while you start a fresh vault — see the Help Center guide.

Where do I find my invoices?

In your billing portal: Settings → Plan → Manage subscription. Every payment and invoice lives there.

I'm a respondent, not a customer — my question is about a form I was asked to fill in.

The content of a form (and your answers) belongs to the business that sent it — please contact them directly; their contact details are usually on the form itself. We can help with technical issues like a form not loading.

In which languages can I write?

German, French, Italian or English — whichever is comfortable. We answer in the language you write in.

Support

How can we help?

Most answers are one click away in the Help Center. For everything else, a real person reads every message — in German, French, Italian or English.

Browse the Help Center

Step-by-step guides to every part of Schweizerform — searchable, in four languages.

Getting startedFrom creating your account to reading your first encrypted responses — the five steps of your first hour.

Building formsThe builder, all 22 question types, safe editing of live forms, settings, AI drafts and templates.

Design & brandingYour logo and contact details on every form, a thank-you page that works for you, and a tidy dashboard.

Sharing & access controlLinks and QR codes, schedules, unlock codes, response limits — you decide who answers, and when.

Responses & exportsThe inbox, tags, files and signatures, batch actions, exports in four formats, and your form's insights.

LanguagesThe app in four languages, automatic form translation, and what respondents see.

Team workspacesShared, end-to-end encrypted containers for your team's forms — invitations, roles, access grants and ownership.

Account & securityYour two keys, recovery paths, sessions, what we can and cannot see, and deletion that truly deletes.

Plans & billingWhat each plan includes, how allowances work, and everything about paying, switching and cancelling.

TroubleshootingWhen something doesn't work — the causes, in the order to check them, and the fixes.

Contact

Talk to us

No chatbots, no phone menus — messages read by the people who build Schweizerform.

E-mail

Anything, anytime — the classic way.

support@schweizerform.ch

Write in German, French, Italian or English.

Contact form

Account or billing questions — the form asks for exactly what we need, so you usually get a one-reply answer.

Runs on Schweizerform — so yes, your message to us is end-to-end encrypted.

Feature request

Ideas, missing features, "it would be great if…"

Also built with Schweizerform, naturally.

A minute here saves a day there.

What helps us help you

The e-mail address of your Schweizerform account

Your plan (Free, Pro or Business) — visible in Settings → Plan

The link to the form it's about, if any

What you expected, and what happened instead — a screenshot works wonders

What to expect

A human reply, usually within one working day.

Answers in your language — Deutsch, français, italiano or English.

If something is our bug, we say so, we fix it, and we tell you when it's fixed.

Three things we will never ask you for

Your password. Your Vault key. Your recovery code. Nobody from Schweizerform will ever request these — not by e-mail, not by form, not "to check something". If a message asks for them, it isn't from us: forward it to support@schweizerform.ch.

And a request from our side: please don't put your clients' personal data into support messages — describe the case, don't paste it. We built the whole product so that data stays sealed; let's keep it that way in support too.

Found a security issue? Mail support@schweizerform.ch with the subject "SECURITY" — such reports go first in line.

Missing something? Say so.

Schweizerform grows along what Swiss businesses actually need — several of our features started as a customer's message. We read every request, we weigh them honestly, and if we build yours, you'll hear it from us first. We don't promise dates, and we don't build everything — but we always listen.

Support FAQ

About support itself.

Most questions are already answered in the Help Center — and if yours isn't, now you know where to find us.

Browse the Help Center →Write to support@schweizerform.ch