I can't sign in

Signing in with an e-mail code

• The code didn't arrive — check your spam or junk folder and give it a minute. Make sure you typed the e-mail address you signed up with. Then choose Resend code; you can request up to three codes in 10 minutes. Only the newest code works.
• The code expired — codes work for 10 minutes and only once. Request a new one; it only takes a moment.
• The button in the e-mail says the link has expired or was already used — your company's mail filter may have opened the link to scan it. Type the 6-digit code from the same e-mail instead, on the page where you asked for it. Using the code or the button once retires both.
• Too many wrong tries — after five wrong entries a code stops working. Request a new code.

Signing in with a password

1. Wrong e-mail or password — the message is deliberately unspecific (it protects your account from probing). Type the e-mail you registered with; watch keyboard layout and caps lock. Signed up with just your e-mail? You have no password — choose Sign in with an e-mail code instead.
2. Too many attempts — after five failed tries, password sign-in pauses for 15 minutes. You can still sign in with an e-mail code in the meantime.
3. Forgot the password — use Forgot password?: a code goes to your e-mail, you set a new one. For security, this signs you out on all devices. The same page lets you create a password if you don't have one yet.
4. Signed in, but data is locked — that's the vault, not the account: enter your Vault key when prompted. Forgot it? That's a different path with its own guide — article “Forgot your Vault key? Recovery and the Lost area” (recovery code, or the Lost area).