I can't sign in
Locked out? Work through these four steps — including the difference between account and vault.
Last updated July 7, 2026
Steps
- Wrong e-mail or password — the message is deliberately unspecific (it protects your account from probing). Type the e-mail you registered with; watch keyboard layout and caps lock.
- Too many attempts — after five failed tries, sign-in pauses for 15 minutes. Wait it out — further attempts during the pause don't help.
- Forgot the password — use Reset password: a code goes to your e-mail, you set a new one. For security, this signs you out on all devices. (No code arriving? Check spam; codes expire after 10 minutes; there's a resend limit — wait a few minutes between requests.)
- Signed in, but data is locked — that's the vault, not the account: enter your Vault key when prompted. Forgot it? That's a different path with its own guide — article 8.3 (recovery code, or the Lost area).
Note
Password reset never touches your data or your Vault key — resetting the password is always safe.
Warning
If you didn't request a reset code but received one, someone may be probing your account: sign in, check Active sessions (article 8.4), and change your password.